Across the country, life at home is being greatly affected by the current novel coronavirus (COVID-19) outbreak. In order to successfully navigate the current situation, it is important for us to create and implement a strategy and—most importantly—to communicate it clearly with our employees and our customers.
There are prudent steps that we are taking to reduce any disruption to those of you depend on us for your home’s comfort and your personal safety and wellbeing.
With this in mind we have made the decision to suspend our Saturday morning service appointments as well as our night service until further notice. With so many families adhering to the Governor’s request to remain isolated at home to the greatest extent possible as well as following the 8:00 PM curfew we will have no trouble reaching you during our normal business hours of 7:00 AM – 3:30 PM Monday - Friday.
Our technicians will continue to be available to you 24 hours per day via telephone to assist you in any way they can over the phone with rectifying your specific problem.
We apologize for any inconvenience this may cause you going forward. We feel that because of the time of the year where the weather is somewhat mild that no one will be put in a physical situation that can’t wait a day or two.